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I'm a little confused about why she won't sign it?
Could you clarify the reason why she won't sign the contract.
I'd let her know firmly but politely that no contract with you = no services from you.
What are the issues concerning the reception venue? Is it something that the hotel is going to comply or stand their ground?
How well do you know the event staff at the hotel? are you sure the bride/hotel are not trying to cut you out?
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